Company & Services Guide

Managed IT Operations

Structured, fully accountable IT operations for organizations that require a defined service model, documented systems, and clear escalation paths — not best-effort support.

• Tier 1–3 helpdesk and escalation support with documented SLAs
• Workstation, laptop, and mobile device provisioning and lifecycle management
• Remote monitoring and management (RMM) — proactive alerting and automated remediation
• Microsoft 365 tenant administration — Exchange Online, Teams, SharePoint, OneDrive
• Software deployment, patch management, and license governance
• Endpoint detection and response (EDR) deployment, tuning, and maintenance
• Backup configuration, integrity verification, and recovery coordination
• New hire provisioning and termination offboarding workflows
• ISP, carrier, and third-party vendor escalation management
• IT asset inventory and configuration management (CMDB)
• IT policy development, acceptable use standards, and procedure documentation
• Executive and VIP priority support lane

Cybersecurity & Risk Management

Defense-in-depth security operations aligned to NIST CSF, CIS Controls, and industry-specific compliance frameworks — delivered as a managed program, not a one-time assessment.

• Endpoint detection and response (EDR/XDR) — CrowdStrike Falcon, SentinelOne, Microsoft Defender
• SIEM integration, log aggregation, and monitored alerting
• Microsoft 365 Defender and Purview hardening and configuration review
• Azure AD / Entra ID conditional access, identity protection, and MFA enforcement
• Privileged access management (PAM) and least-privilege enforcement
• Dark web credential monitoring and breach notification
• Phishing simulation and security awareness training
• Vulnerability scanning and prioritized remediation — Rapid7, Qualys
• Incident response planning, tabletop exercises, and live coordination
• Cyber insurance readiness — technical control documentation for underwriters
• NIST CSF, CIS Controls, HIPAA, and CMMC alignment assessments
• Account compromise investigation and containment
• Security posture reporting for executive and board audiences

Network & Infrastructure Engineering

Enterprise network design, deployment, and ongoing operations — from core switching and firewall policy to wireless RF planning, WAN architecture, and physical infrastructure.

• Layer 2/3 network design, segmentation, and architecture documentation
• Firewall policy management — Palo Alto, Fortinet FortiGate, Cisco ASA/FTD, SonicWall
• Managed switch configuration — Cisco Catalyst, Meraki MS, Ubiquiti UniFi
• Enterprise wireless design and RF optimization — Cisco, Meraki, Ubiquiti, Aruba, Ruckus
• VLAN segmentation, inter-VLAN routing, and microsegmentation
• SD-WAN design and deployment — Meraki MX, Fortinet, Cisco
• Site-to-site VPN, remote access VPN, and Zero Trust Network Access (ZTNA)
• DNS, DHCP, and IP address management (IPAM)
• Structured cabling coordination and documentation standards
• Multi-site WAN planning and carrier management
• Network-segmented surveillance and access control VLAN design
• Network performance baselining, traffic analysis, and capacity planning
• As-built network diagrams and infrastructure documentation

Cloud, SaaS & Identity Management

Full-lifecycle cloud operations — tenant architecture, identity governance, security hardening, and migrations across Microsoft 365, Azure, and Google Workspace environments.

• Microsoft 365 tenant design, governance, and ongoing administration
• Azure Active Directory / Entra ID architecture, conditional access, and identity protection
• Microsoft Intune MDM/MAM — device compliance policy, enrollment, and enforcement
• Microsoft Defender for Business and M365 Defender suite configuration
• SharePoint Online information architecture and permissions governance
• Exchange Online administration, mail routing, and email security (DMARC, DKIM, SPF)
• Microsoft Teams governance, telephony (Teams Phone / Direct Routing), and meeting room management
• Google Workspace administration, security hardening, and tenant migration
• Okta and Duo identity platform deployment and integration
• SaaS license management and software spend governance
• Email and tenant-to-tenant migration project management
• Business application integration and workflow automation

Physical Security & Surveillance

End-to-end physical security technology — IP camera systems, access control, video management, and the network infrastructure required to support them — for commercial, institutional, and high-value residential environments.

• IP camera system design, deployment, and optimization — Axis, Avigilon, Hanwha, Verkada, Ubiquiti UniFi Protect
• Video management system (VMS) administration — Genetec, Milestone, Avigilon Control Center
• NVR/DVR storage design, RAID configuration, and retention policy planning
• Access control system planning and integration — LenelS2, Genetec, HID Global, Allegion Schlage
• Door controller, credential reader, and card/fob provisioning
• Video intercom and visitor management system integration
• Remote viewing configuration — mobile apps, VPN-secured access, cloud bridges
• Physical security and IT network integration — camera VLAN, QoS, and PoE planning
• System health monitoring and proactive uptime management
• Manufacturer RMA coordination and vendor escalation
• Physical security documentation and site maps

Executive & Residential Technology

White-glove technology operations for principals, private estates, and multi-property environments where reliability, discretion, and simplicity are non-negotiable.

• High-performance residential and estate network architecture — Ubiquiti, Cisco Meraki, Ruckus
• Whole-home Wi-Fi design with RF optimization and dead-zone elimination
• Smart home system integration and vendor coordination — Control4, Crestron, Savant, Lutron, Sonos
• AV system troubleshooting, calibration, and vendor escalation
• IP camera, gate system, and access control integration
• VPN and secure remote access for executive travel
• Multi-property technology oversight and standardization
• Personal device setup, mobile device management, and account security
• Estate technology documentation and system handbooks
• Dedicated high-discretion support with direct engineer access

Converged Infrastructure & Smart Building Systems

Technology operations at the intersection of IT and physical infrastructure — supporting converged environments where building systems, AV, IoT, and corporate networks coexist.

• Enterprise boardroom and conference room AV/VC system design — Crestron, Extron, Cisco Webex Rooms, Poly
• Classroom and campus technology — interactive displays, lecture capture, Zoom Rooms
• Digital signage infrastructure — Samsung MagicINFO, BrightSign, LG webOS
• IoT network segmentation, device onboarding, and policy enforcement
• Building management system (BMS) and network interface coordination
• UPS, PDU, and power infrastructure monitoring integration
• Visitor management kiosk and lobby technology systems
• Gate system, intercom, and perimeter technology coordination
• Multi-vendor coordination between IT, AV, and facilities teams

vCTO & Technology Consulting

Executive-level technology advisory and governance — providing leadership, planning, and accountability for organizations that require strategic technology direction without a full-time internal CTO.

• Technology environment assessments — infrastructure, security, cloud, vendor, and process
• Virtual CTO (vCTO) advisory — board reporting, strategic planning, and executive liaison
• IT vendor contract review, SLA evaluation, and accountability management
• Infrastructure modernization roadmapping — short, mid, and long-term capital planning
• Technology budgeting and hardware/software lifecycle cost modeling
• RFP development, vendor selection, and procurement oversight
• IT governance frameworks and policy development
• HIPAA, CMMC, SOC 2, and cybersecurity compliance program planning
• M&A technology due diligence and integration planning
• IT project management and delivery oversight
• Quarterly technology review and board-level reporting

Common questions

What does Blackhawk Solutions do?

Blackhawk Solutions LLC provides managed IT, cybersecurity, network infrastructure, cloud and identity management, physical security technology, executive and residential technology support, smart building systems, and vCTO consulting in South Florida.

Where does Blackhawk provide services?

South Florida, including Fort Lauderdale, Boca Raton, West Palm Beach, Palm Beach County, and surrounding areas. Confirm location-specific availability during consultation.

Who is Blackhawk a fit for?

Organizations seeking documented IT operations, security and infrastructure support; executives and private estates needing discreet technology support; and leadership teams seeking technology planning without a full-time internal CTO.

Can Blackhawk manage Microsoft 365 and identity security?

Services include Microsoft 365 administration, Entra ID conditional access and MFA, Intune device management, email security, cloud migrations, and SaaS license governance.

Does Blackhawk support residential technology?

Yes. Executive and residential services include estate networks, Wi-Fi, smart home vendor coordination, AV support, cameras and access systems, secure remote access, and multi-property oversight.

Does Blackhawk guarantee compliance or round-the-clock support?

Service availability, response times, emergency support, monitoring, and project scope vary by agreement. Framework alignment and compliance support are not certifications or guarantees of compliance. Named technology platforms describe service capabilities, not proof of vendor endorsement or partner status. Contact Blackhawk for current scope and pricing.

How do I get started?

Use the contact page to request a consultation or assessment. Describe your locations, users and devices, current systems, key concerns, and desired timeline. Scope, pricing, and response commitments are confirmed directly with Blackhawk.